Shipping and charges
How do we deliver?
Delivery
Delivery is carried out by Deutsche Post/DHL and in some cases also by UPS. Delivery outside Germany is carried out by partner companies of DHL. All offered articles are immediately ready for shipping, unless otherwise stated in the product description (the delivery term within Germany is normally one to two business days. The delivery terms outside Germany are estimated. Please refer to the list of shipping costs for these terms).
Shipping costs
As from a value of 25.00 Euros we deliver free of charge within Germany.
| Country | Costs | Term |
| Germany up to 24.99 Euros | 3.90 Euros | 3 days |
| Germany from 25.00 Euros | Free of shipping costs | 3 days |
| Within the EU up to 29.99 Euros | 5.90 Euros | 3-5 days |
| Within the EU from 30.00 Euros | Free of shipping costs | 3-5 days |
| The rest of Europe up to 49.99 Euros | 3.90 Euros | 5-10 days |
| The rest of Europe from 50.00 Euros | Free of shipping costs | 5-10 days |
Packing station
We also send your orders within Germany to packing stations. In this case the following must be taken into consideration: Please always state the packing station information as the “differing delivery address” when ordering.
Deliveries to packing stations are only forwarded by DHL. Delivery to packing stations may take longer than normal shipping.
Transportation damages
Please pay attention to the following procedure:
Despite all accuracy, the delivery may be damaged during transportation. In this case we will self-evidently refund the damaged articles free of charge.
Complaints about transportation damages must be immediately made to the forwarder (DHL/UPS) at receipt of the goods. You must subsequently inform us about any transportation damage detected. Should you wish to return the goods, please inform us by email, fax or telephone in advance.
Thank you very much for your understanding and your cooperation.